25% Deposit of course fees payable upon enrolment. A fortnightly payment plan will be calculated. Fortnightly payments required to remain enrolled in this course.  Please refer to 2017 Indicative fees and charges for pricing of this course.

Entry Requirements  Nil

Trainers would prefer you to have basic computer knowledge.


This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgement and relevant theoretical knowledge. They may provide technical advice and support to a team.

This course is delivered either in class or a ‘Flexible Learning’ course via correspondence/online. Students will complete 12 workbooks comprised of one core unit and 11 electives. Some subjects may be in electronic form.

We recommend students off campus to use catapult learning online program, receiving your units electronically and corresponding electronically with trainer.

Class Time Tuesdays 9am – 2.30pm

In Class you get the support of your Trainer, group discussions with fellow students, units worked through and the chance to make study groups. Looking to finish your course within 12 months.
Working from home means you can go at your own pace and will enable your studies to fit in well with your other commitments. We do ask that students make themselves available to catch up with trainers regularly to assess their progress.
This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Job roles

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:

• Customer service adviser
• Data entry operator
• General clerk
• Payroll officer
• Typist
• Word processing operator

To receive Government funding students must be enrolled as a trainee in a workplace

For more information please visit My Skills Website