25% Deposit of course fees payable upon enrolment. Fortnightly or monthly payment plan will be calculated. Monthly payments required to remain enrolled in this course.

Please refer to 2016 Indicative fees and charges for pricing of this course.

Entry Requirements

Trainers would prefer you to have basic computer skills, be able to network and research independently.

A Business Administration background and/or volunteered in community service.


This qualification is classroom based delivered on a:

Wednesday 9.30am – 3.30pm (in conjunction with Certificate II Community Services).

This qualification is made up of 5 core units and 7 electives.

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups.

This level is appropriate for support workers, case workers and client contact officers and generally, these positions:

  • Have direct contact with clients
  • Identify presenting needs
  • Refer to appropriate services and support

At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.

Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved.

This qualification is available as a broad-based qualification or with a focus on either community services or community development work.

Pathways from the Qualification

Students could undertake Certificate IV In Youth Work, Certificate IV Community Services or Community Development and Diploma of Community Services or Community Development.

Job roles

  • Aboriginal or Torres Strait Islander community development worker
  • Client Contact
  • Community Care Worker
  • Assistant Community Workers
  • Neighbourhood Centre Worker
  • Indigenous youth worker
  • Youth housing support worker

For more information please visit My Skills Website